RLM Fulfillment Center Return Policy

Scope

This policy applies only to products fulfilled directly by Redemptive Life Global Ministries. Marketplace purchases follow that marketplace’s return policy.

Requesting a return

Contact the ministry promptly with the order number, item, reason, and whether the shipment was damaged or incorrect. Do not mail a return until instructions and, when required, a return authorization number are provided.

Condition and timing

Unless an item is defective or incorrect, it should be unused, complete, and in resalable condition. Final-sale, personalized, downloadable, opened media, or hygiene-sensitive items may be ineligible where disclosed before purchase.

Damaged or incorrect shipments

Preserve the packaging and provide reasonable photographs when requested so the ministry can review replacement, carrier, or refund options.

Refund processing

Approved refunds are issued to the original payment method after review. The ministry normally initiates an approved refund within 10 business days; the financial institution may require additional time.

Giving is separate

Charitable gifts are not product purchases and are governed by the Giving Policy.